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Lead Name

Number in party

Age

Date

Resort

Hotel

Please rate the following

Pre-departure Service

Pre-departure service from SkiweekendsExcellentGoodAcceptablePoor

Standard of information and documentation providedExcellentGoodAcceptablePoor

Any further comments regarding pre-departure service

Travel

Please select your mode of travel Coach Air

Coach Driver Name

Friendliness of driverExcellentGoodAcceptablePoor

Standard of coachExcellentGoodAcceptablePoor

Overall impression of coach serviceExcellentGoodAcceptablePoor

If we offered a North England Pickup Point, would this have been useful to you?

Please select which of the following would have been your preferred pickup point?ManchesterBirmingham

Any further comments regarding the coach travel

Meet and Greet service on arrivalExcellentGoodAcceptablePoor

Transfer from Airport to ResortExcellentGoodAcceptablePoor

Choice of departure airports/airlinesExcellentGoodAcceptablePoor

Any further comments regarding air travel

If we offered a North England Pickup Point, would this have been useful to you?

Please select which of the following would have been your preferred pickup point?Manchester
Birmingham
Glasgow
Belfast
Dublin

Accommodation

Hotel Name

BreakfastExcellentGoodAcceptablePoor

Standard of RoomsExcellentGoodAcceptablePoor

Cleanliness of hotelExcellentGoodAcceptablePoor

Friendliness of hotel staffExcellentGoodAcceptablePoor

Overall Impressions of hotel

Any further comments regarding the hotel

Hotel Restaurant (if applicable)

Quality of food and menuExcellentGoodAcceptablePoor

Quantity of food servedExcellentGoodAcceptablePoor

Friendliness of waiting staffExcellentGoodAcceptablePoor

Any further comments regarding hotel restaurant

Ski hire

Quality of equipmentExcellentGoodAcceptablePoor

Variety of choice offeredExcellentGoodAcceptablePoor

Efficiency of hire equipment company staffExcellentGoodAcceptablePoor

Friendliness of hire equipment company staffExcellentGoodAcceptablePoor

Value for money of hire equipmentExcellentGoodAcceptablePoor

Any further comments regarding hotel hire equipment

Skiweekends Resort Representation

Name of Reps you encountered

Level of customer serviceExcellentGoodAcceptablePoor

Availability of representativeExcellentGoodAcceptablePoor

Information provided by representativeExcellentGoodAcceptablePoor

Welcome Pack informationExcellentGoodAcceptablePoor

Apres ski programme offeredExcellentGoodAcceptablePoor

Any further comments regarding Skiweekends Resort Representation

General

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