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Blackpool Airport proves size doesn't matter

31 March 2009
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It may be small compared to the rest of the country's airports, but Blackpool is the best when it comes to customer service.

A poll carried out by Which? Magazine revealed that Blackpool Airport has a customer satisfaction of 80 per cent, compared to Heathrow's Terminal 1, which was left at the bottom of the pile with a score of 31 per cent.

The country's other large airports did not fare much better.

Lorna Cowan, editor of Which? Holiday, commented: "It seems clear that Which? members prefer the experience of flying from smaller regional airports to using the larger ones. So it is well worth looking into the routes offered from smaller airports when planning a holiday to short-haul destinations."

Other airports that made the top five include London City Airport and Doncaster Sheffield, which achieved a score of 76 per cent.

BAA, which operates seven airports in the UK, was recently ordered to sell three of its hubs to improve competition.

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