FAQ's

How will the new European EES Entry/Exit System affect me?

As you may be aware the new European EES Entry/Exit System is scheduled to start on 12th October 2025. It will apply to all non-EU passport holders who wish to stay in the EU Schengen area for any short duration, such as holidays.

This means that the new electronic system that will replace the physical stamping of passports when you go through passport control when arriving in and departing from your destination.

Please be aware this may lead to delays when arriving to and from EU countries.

To find out more, please view this article >> https://www.skiweekends.com/news/ees-what-you-need-to-know

What are your office opening hours?

Our current office opening hours can be found on our Contact Us page (these vary depending on the time of year).

For sales - please call +44(0)2380 206971.

For customer service - please call +44(0)2380 206971 and select the option relevant to your query.

What does 'On Request' mean?

When you search for a ski holiday on our website some of the hotels may show a 'Request' button (rather than 'Continue'). This means that we need to contact the hotel to check they have the rooms available for the dates you requested and to confirm a price for the rooms they do have available. Once we have done this we will be in touch as soon as possible to confirm your booking. It can take up to 48 hours for a hotel to reply. If you are keen to book today please call us and we will find live availability to book now.

What are your payment charges?

We do not charge for debit cards or credit cards, bank transfer payments are also free.

Corporate cards are charged 1.75%

We do not accept American Express

Are airport transfers included?

All our catered chalet holidays include shared, return Geneva airport transfers, accommodation and the services of our team during your stay.

Hotel holidays don't include airport transfers, but both shared and private transfers can be booked at a supplement.

In most cases transfers will be via. minibus and occasionally a coach and may not be accompanied by a SkiWeekends resort representative. In some cases we offer transfers by train. If this is the case you will be notified prior to departure, however, the method of transfer cannot be guaranteed at the time of booking.

Please note our holidays do not include flights. But we are more than happy to help you find the right flights for your trip dates.

Will I have to wait around at the airport for the transfer?

Shared Transfers Arrival - The maximum wait time you should expect to wait at the airport for a shared transfer is 2 hours after your scheduled flight landing.

Shared Transfers Return - We aim to get you to the airport around 2 hours before your scheduled flight time. In order to make shared transfers viable this can sometimes be up to 3 hours before your flight but this tends to be for flights in the middle of the day where ski time is not affected.

Scheduled Shared Transfers Arrival - it is your choice which transfer you book onto, we recommend booking a flight that lands 2 hours before your transfer leaves the airport. For your return we recommend booking a transfer that is going to arrive at the airport 2 hours before your scheduled flight time.

Private Transfers Arrival - Your transfer driver will be waiting for you at the airport unless your flight lands early or you have guests in your group on your private transfer arriving on a later flight, the transfer will be scheduled to the later flight.

Private Transfer Return - Your transfer driver will aim to get you to the airport around 2 hours before your scheduled flight time. If there are guests in your group on your transfer on different flights, it will be scheduled to the first flight time.

Which airports can I fly from in the UK?

You can fly from any airport of your choice. If you need help to find the right airport to fly from and to for your holiday of choice please do call us, we can help. Please note we do not sell package holidays, we can find you a flight but you need to book it direct with the airline. We will advise you if there are any transfer time restrictions for you to choose the right flight times.

What time will my Return Transfer be - from resort back to the airport?

For return private and shared transfers, the lead booker will receive a text the evening before you go home with your transfer pick up time. This is typically between 18:00 and 21:30.

If you have not received details before 21::30, please call (do not email or send a chat) SkiWeekends , where a member of the overseas team will help you.

To be able to receive a text away from the UK: check you have international roaming on your phone and that the lead booker telephone number is correct.

If anyone in the group is not travelling with the lead booker, they will received their own text message. It is essential we have the telephone number for this guest too.

All telephone numbers can be added via Manage My Booking. Lead bookers have access to this.

For scheduled shared transfers - you will not receive a text, simply go to the time and location of the transfer you have booked (details are on your SkiWeekends Invoice)

What do I need to bring on a Chalet Holiday?

Chalet holidays are very relaxed; think of it like a cottage holiday with friends. Bring comfortable relaxed clothes that you can layer up or down.

Chalet shoes are essential - slippers or shoes you are only going to wear indoors to keep your feet cosy and safe on tiled floors.
Our jacuzzis are outside, bring sliders or flip flops for your comfort when walking to and from the jacuzzi. We do provide bathrobes for jacuzzi use.
Toiletries: we provide shampoo, shower gel and soap.
We provide a hairdryer in every bedroom
We provide towels and bed linen for use in your room.
Adapters for your electricals are essential to charge your phone
Sun cream and lip protection and sunglasses

Can I invite an external supplier into a chalet?

Inviting external suppliers into chalets; such as Ski Hire fit & rental services, instructors/guides, cocktail makers, masseurs, etc requires written permission to be granted from SkiWeekends, before you arrive on your chalet holiday.

This is for reasons of insurance, health & safety and the comfort of all guests and hosts.

Please contact SkiWeekends before you book any such services to come into any chalet, failure to do so mean that we may refuse access to the supplier.

What time is the latest I can arrive and check in on a chalet holiday?

Our shared and scheduled transfers included with chalet holidays are all scheduled so the very latest you will arrive at your chalet is 19:00 in time for chalet welcome drinks at 19:00, chalet welcome and dinner at 19:30. For the comfort of all guests, we ask you arrive no later than 19:00 so there is no disruption to dinner service.

If you choose to schedule your arrival at the chalet after 21:30 when the host has finished work, by booking flights that do not connect with your shared and scheduled transfer times, there is a late arrival supplement. This supplement will be used to book hosts to return to work; to let you into the chalet, show you to your room, provide you with information to ensure your ski time is not delayed the next day and to provide you with a light supper.

For the comfort of other guests and consideration for your host, there are strictly no arrivals into chalets after 22:30

We do understand that if you have a travel delay, exception provision will be made to enable you to gain late entry to your chalet.