T&C's

BOOKING TERMS & CONDITIONS

These booking conditions, together with our Important Information, Privacy Policy and any other written information we bring to your attention before we confirm your booking, form the basis of your contract with Ski Elements Ltd trading as SkiWeekends (we, us and SkiWeekends). Our registered office is at Sullivan Court, Wessex Park, Colden Common, Winchester, Hampshire, SO21 1WP. We are registered in England & Wales with company no. 07370523. Please read these booking conditions carefully as they set out our respective rights and obligations. In these booking conditions, references to you and your mean the first named person on the booking (lead name) and all persons on whose behalf a booking is made (including anyone who is added at a later stage or to whom a booking is transferred) (together referred to as party members) or any of them, as the context requires. References to departure are to the start date of the arrangements we have contracted to provide.

We offer hotel, apartment and chalet accommodation with meals as advertised. The accommodation booking will often include complimentary transfers provided or arranged by the accommodation owner or operator. We can usually also arrange transfers from airports and railway stations at the applicable cost. The booking of transfers is treated as a tourist service which, where this involves a cost, will not account for a significant proportion of the combined value of the accommodation and transfers. The transfers will not therefore count towards the creation of a package (package) in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 as amended (Package Travel Regulations).

We can also assist in booking lift passes, ski equipment and ski lessons. That assistance will not result in our entering into a contract for the provision of any of these elements or the creation of a package which includes them.

Accordingly, the Package Travel Regulations do not apply to any of the arrangements we offer.

We will be the principle to your contract when booking chalets which are managed by the SkiWeekends team. When selling any other services, such as other accommodation, transfers, excursions and ski extras, we will act as agent for the provider or operator of those services. You will be advised of the name of that provider or operator at the time of booking.

By making a booking, the lead name confirms for themself, and, where applicable, all other party members as follows:-

1. You have read these booking conditions and brought them to the attention of all party members who agree to be bound by them.
2. You consent to our use of your personal data and that of all party members in accordance with our Privacy Policy. You confirm you are expressly and specifically authorised by all party members to disclose their personal data to us, including, where applicable, any special category data. Such data may comprise, for example and without limitation, health related information and dietary requirements which may disclose your religious beliefs.
3. You are at least 18 years of age when making your booking. Where the booking includes any services with age restrictions, you confirm that those party members who intend to use such services comply with such age restrictions.
4. You are personally responsible for payment of all amounts due in respect of your booking on behalf of you and all party members and confirm you understand the consequences of non-payment.
5. You will be solely responsible for the division and provision of any refund or credit note you receive from us between party members (refunds and credit notes will only be issued to the lead name).
6. You will ensure that any and all information provided by us in relation to the booking and any applicable conditions is shared, understood and accepted by all party members.
7. It is your responsibility to ensure that all party members are fully aware of the arrangements booked and any restrictions or conditions applicable to any accommodation, transfers, lift passes, equipment hire, and any other extras purchased through us.

FULL BOOKING CONDITIONS

1. Booking & Paying for your Arrangements

A booking is made with us when a) you tell us that you would like to accept our written or verbal quotation; b) you pay us a deposit (or if you are booking within 12 weeks of departure, full payment); and c) we issue you with a confirmation invoice. The deposit payable at the time of booking is usually £200 per person but different deposit arrangements may sometimes apply where advised by us in writing at the time of booking. The lead name accepts responsibility for ensuring that all payments are made when due. The booking will not be confirmed until the full deposit is received by us. The price payable will be that applicable when the full deposit is received which may be higher than that quoted if there is a delay in paying the full deposit. We reserve the right to return your deposit and decline your booking at our absolute discretion.

A binding contract will come into existence as soon as we have issued you with a confirmation invoice. This will confirm the details of your booking and will be sent to the lead name or your travel agent. Once the booking is confirmed, the booking deposit and any additional charges paid at the time of booking will not be refunded in the event of cancellation except in the circumstances detailed in clauses 7 or 10 or as otherwise required by law. The balance of the cost of the holiday arrangements must be received by us no later than12 weeks prior to departure. That date will be shown on your confirmation invoice. We do not generally send reminders. If the balance is not paid in full and on time, we reserve the right to treat your booking as cancelled by you and retain your deposit and any other amounts paid at the time of booking. If your booking is not cancelled straight away because you have promised to make payment, you will need to pay the cancellation charges set out in clause 6, if you do not subsequently make payment when promised, depending on the date we reasonably treat your booking as cancelled. We reserve the right to apply late payment charges of up to 2% of any overdue balance.

Please check your confirmation invoice and any other documentation we send you immediately on receipt. Let us know straight away if you believe that any details are inaccurate or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document (for which we are responsible) within ten days of our emailing or otherwise sending it out.

All monies you pay to one of our authorised travel agents for a chalet booking made with us (where we are the contracting party and principal to that booking) will be held by the agent on your behalf until a contract between us comes into existence. After that point and providing payment is made in accordance with these booking conditions, your agent will hold those monies on our behalf until they are paid to us. Please note, we are not responsible for any monies held by an authorised travel agent before we issue our confirmation invoice. You must only make payment to an authorised travel agent in accordance with this clause. We will not be responsible for payments held by a travel agent in respect of a confirmed chalet booking where, for example, you pay the balance more than 13 weeks in advance of departure even where the agent asks you to do so.

Any and all changes made by you after your booking has been confirmed may be subject to a charge of £25 per amendment together with any additional charges applied by any provider or operator of any services. You will be advised of any such payment at the time the change is requested.

2. Law & Jurisdiction

When you enter into a contract with SkiWeekends, we both agree that your contract (including these booking conditions) and all matters arising out of or in connection with it (including any dispute, claim or other matter of any description (claim)) will be governed in all respects by English law (and no other). We both also agree that any claim arising from such contract must be dealt with by the courts of England and Wales. You may, however, choose the law and jurisdiction of the courts of Scotland or Northern Ireland if you live in those places and wish to litigate in those courts.

All contracts entered into with the supplier or provider of any other services or with any other third party will be governed by the law applicable to that contract and will be subject to the jurisdiction of any courts who have the power to deal with any claim in accordance, in both cases, with the law and terms and conditions applicable to the contract.

3. Accuracy and Provision of information

3.1 We endeavour to ensure that all the information and prices provided on our website or elsewhere are accurate and up to date. However, occasionally changes and errors occur. We reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

3.2 Information required from you to ensure we can fulfil your booking.

In order to fulfil our agreement with you, you must provide the information below in a timely manner. Failure to do so may result in our being unable to provide your requested service and in the termination of your contract. Where late changes are possible, an additional admin fee of £25 per person may be applied.

The following deadlines apply to all bookings and party members.

Guest Names and Details

You must provide names and the dates of birth for every member of your party as they appear on their passport (title, first and last name)

Bookings made more than 28 days before travel:

• You must provide the above information no later than 28 days before travel

Bookings made between 28 and 5 days before travel:

• You must provide the above information within 24 hours of booking

Bookings made within 5 days of travel:

• You must provide the above information within 2 hours of booking

Failure to provide the above information by the applicable deadline may mean we are unable to provide a booked service and/or may attract a late administration charge of £15 per person.

Transfer Information

For bookings that include a transfer which are made more than 28 days before travel, you must provide the following information no later than 28 days before travel:

• flight numbers: arrival/departure times; airport of departure and arrival: individual passenger names and mobile numbers for every member of your party. You must also advise us of any oversize bags (including skis and snowboards), child seat requirements and any other specific needs.

Bookings including a transfer made between 28 and 5 days before travel:

• You must provide the above information within 24 hours of booking

Bookings including a transfer made within 5 days of travel.

• We will be unable to confirm your transfer/s until all the above details are provided to us by you and the transfer is confirmed by our supplier.

Failure to provide all required information in accordance with the above timetable may mean we are unable to arrange the requested transfer service within the normal times we aim to achieve. This may also result in a long wait at the airport, or we may be unable to provide the transfer at all. We will be unable to accept responsibility for any costs you incur as a result. Should you choose not to travel, our normal cancellation charges will apply to all elements of your booking.

Those choosing to self-drive must advise us that transfers are not required no later than 28 days before travel. Late changes will be subject admin fees.

Equipment Hire & Lift Passes

By no later than 7 days before your arrival in resort, you must provide:

• Heights and shoe sizes for each member of your group who wishes to hire skis/snowboards and/or boots

Bookings made between 14 and 7 days before arrival in resort:

• You must provide the above information within 24 hours of booking

Bookings made within 7 days of arrival in resort

• We are unable to accept bookings for lift passes or equipment hire

All Lift Passes, Equipment Hire and any other extras made available in resort will be arranged in accordance with a separate contract between you and your group and the lift pass / equipment / other operator / supplier. Booking, invoicing and payment will be arranged separately once you have completed your primary accommodation booking. Your agreement with the relevant supplier is governed by these terms and conditions. During the accommodation selection process, we may show you a potential booking cost which includes extras in order for you to understand the full possible cost of your booking should you choose to book those extras with us, or elsewhere. Your initial booking comprises your chosen accommodation and a complimentary transfer, where available. The transfer, where a cost is involved, will not account for a significant proportion of the value of the accommodation and transfer combination and does not represent an essential feature of that combination. Accordingly, the arrangement of accommodation with a transfer between the accommodation and an airport or railway station will not result in the creation of a package. The booking of any/all ski extras or upgrades, including lift passes and equipment, is entirely optional and will be paid for separately under a separate contract with the relevant supplier.

Dietary Needs and Children’s Menu

Must be requested / arranged by no later than 14 days before you travel

• We do not charge for accommodating pre-booked dietary needs in our catered chalets.
• We cannot guarantee it will be possible to meet dietary needs advised within 14 days of travel or on arrival.
• Changes to dietary needs on arrival that have not been pre-booked and which can be accommodated, will attract a charge of £10/12€ per person per night, payable to SkiWeekends in the UK by credit card on arrival at your chalet.
• Please note: Whilst we make every effort to accommodate allergy requirements, it remains your responsibility to check with chalet staff and/or supplier staff that food served to you does not contain any allergen(s) and is accordingly safe for your consumption.

4 Transfers To or From Your Resort / Accommodation.

Where we arrange a transfer for you, we always do our best to ensure that your journey to or from resort is safe and as quick as practically possible, as we want to help you maximise your ski holiday time. We plan our transfers well in advance and weeks ahead for peak dates.

We define a transfer as the journey to or from a local airport or railway station to or from the resort or accommodation which we have arranged for the duration of your stay. In some cases, this may mean that you cross an international border during a transfer. The transfer, where there is a charge involved for this, will not account for a significant proportion of the value of your accommodation and transfer combination. Accordingly, this will not result in the creation of a package under the Package Travel Regulations. Most of our transfers are on a mini-bus or by train. Occasionally, they may be provided by car, taxi or bus. Most transfers go directly to your resort. However, sometimes there may be a stop on route where you may have to wait for, or change to, another vehicle. We will always do our best to ensure any change or wait is as quick and smooth as possible. Your initial booking may include complementary transfers which you may upgrade or remove should you wish.

If you change your flight or travel times

You must advise us immediately of any change to your flight, including its arrival or departure time. Where we have arranged a transfer for you, we will do our best to accommodate any changes but these may result in longer than normal waiting times at the airport for a transfer to resort or leaving resort earlier than you might anticipate for a flight home. We cannot guarantee to provide a transfer which is different to that originally booked. We do not accept liability for any additional costs you incur because of a flight or any other delay, or a change made by you or the airline. Any such change or delay does not affect our general cancellation policy in relation to other elements of your booking. Where we can arrange a replacement / alternative transfer, that change may result in a charge / additional charge. That charge may be up to the full cost of a replacement transfer with no refund for the cost of the original transfer, where applicable.

Flight, baggage and customs delays and missed transfers

If you are unable to make your transfer due to a delay of your flight or the arrival of your baggage or delays passing through customs or security, we will endeavour to help you find an alternative arrangement. This may result in a significant delay for which we accept no responsibility. Missed transfers are non-refundable and additional costs incurred will be payable by you immediately. In exceptional circumstances, you may have to book overnight accommodation before you can continue your journey. Most insurance policies cover these charges providing they do not result from your acts and omissions. You may be able to claim them from the airline or your travel insurance.

Different conditions apply depending on the nature of the transfer: Shared, Scheduled Shared, Private, Train or Other

Missed return flights and onward travel. Based on the time you have given us, we will always do our best to ensure that you arrive at the airport in good time for your return flight check-in. If you think that a proposed departure time from resort does not allow sufficient time, you must advise us immediately on receiving this information. Sometimes things beyond our control go wrong and we will always endeavour to find a solution with you. You must ensure that you and your party have adequate travel insurance to cover any costs and expenses relating to delays or missed departure or return travel arrangements. In the event of your seeking to make any claim against us, you must provide us with details of any applicable travel insurance before we can respond fully.

4.1 Shared Transfers

8-seater mini-buses are mainly used. You will be travelling with other guests and they may be on other flights. In some cases, they may not have booked with us and may not be staying in the same accommodation or resort as you.

Individual accommodation units and resorts may have limitations on arrival or departure times. Please see accommodation/ resort specific information. If you book your flights outside of these times, we may be unable to provide a transfer or there may be an additional charge.

For resorts with snowcat or in resort shuttle services, you must allow sufficient time for the connection and be ready and waiting at the time advised to you locally.

Arrival Shared Transfers

Our shared transfers are planned to leave the airport within 2 hours of your scheduled flight landing time. We will wait up to 2 hours from your scheduled flight landing time, but we cannot guarantee shared departure waiting times. If you arrive at the transfer meeting point more than 2 hours after your scheduled landing time, the transfer is not obliged to wait for you and may have left. No refund will then be due. We will endeavour to arrange an alternative transfer but you may have to wait some time. It is also probable that there will be an extra cost payable by you.

Return shared transfers (homeward bound)

We know that you will want to ski as long as possible. We always respect the instructions of transfer operators regarding pick-up times as they are best placed to understand traffic and weather restrictions to ensure that you get to the airport in good time for your flight. By choosing a shared transfer, you may have to leave resort earlier to accommodate guests on other flights which are within the advertised allowable flight times window for shared transfers. We plan to enable you to arrive at the airport around 2 hours before your scheduled return flight departure time. You will be notified by SMS of your resort pick up time to return home. If you are late arriving at the designated pick-up point for any reason, the transfer is not obliged to wait for you and no refund will be due if it has left. You will be responsible for meeting all costs incurred as a result.

4.2 Scheduled Shared Transfers

A scheduled shared transfer runs at a fixed time to a scheduled timetable, from an airport to a resort. If you miss your scheduled transfer, we will endeavour to book you on a later scheduled transfer. You may have to wait some time or potentially to the next morning. It is probable that there will be an extra cost payable by you for a new transfer and overnight stay if required. Any replacement transfer may result in you being dropped off or collected from a central point in the resort and not picked up from or taken to your accommodation.

Scheduled Shared Arrival Transfers

It is essential that you book transfers which arrive at the airport a minimum of 2 hours before the scheduled flight departure time or depart from the airport a minimum of 2 hours after your flight’s scheduled arrival time. If you miss the transfer, it may be possible to take a later service. However, there is no guarantee that there will be space for you and your group on a later service and you may have to wait several hours or arrange a private transfer. If you miss a transfer to the airport, you may miss your flight. In either case, changes and all related costs will be your responsibility. No refund will be provided for missed transfers.

Scheduled Shared Return Transfers (homeward bound)

You will be notified by SMS of your resort pick up time to return home. If you are late, the transfer is not obliged to wait for you and no refund will be due. We will endeavour to arrange an alternative transfer but you may have to wait some time. It is also probable that there will be an extra cost. Additionally, if this results in you missing your flight or other onward transport, no liability will be accepted. Depending on the terms of the policy you have purchased, your insurance may cover these costs.

4.3 Private Transfers

Please note, only the named passengers on the booking can be transported in any vehicle.

Any ski/snow board carriage must be notified and agreed in advance to ensure a vehicle large enough is booked for your group and all luggage.

Arrival Private transfers

We always endeavour to ensure that your driver is waiting for you on arrival. However, sometimes events beyond the driver’s control can result in short delays.

If you are delayed in departing the airport by more than 2 hours after your scheduled landing time, whether due to flight, baggage, customs or other issues, there may be an additional charge for your driver to wait. This amount will be payable during your holiday. If your flight lands earlier than scheduled, you may need to wait for your private transfer to arrive as it will be booked to meet the scheduled flight arrival time.

Return Private transfers (Homeward bound)

The pickup time for your return transfer is set by the transfer operator as they are best placed to understand traffic and weather conditions to ensure that you get to the airport in good time for your flight. You will be notified by SMS of your resort pick up time to return home. If you are late for the pickup time or wish to change this, we accept no liability for any missed flight.

4. 4 Train Transfers

Where train tickets are arranged by us, they will be “open travel any time tickets”. We cannot be held responsible for the operation of any rail services or for the impact of any delays including missed connections, flights, or end of day services. You must have appropriate travel insurance to cover this.

Train Arrival Transfer

It is your responsibility to ensure that there is a full connecting service to your destination and that there is sufficient time to make any connection in the event of a delay (flight, baggage, customs or train) in your journey.

Train Return Transfer (homeward bound)

It is your responsibility to ensure you have allowed sufficient time to get to the airport and check in and board your aircraft prior to its scheduled deparure time. Historically, we have recommended you arrive at the airport at least 2 hours before your flight departure. However, the introduction of the Entry / Exit System (EES) in the Schengen Area in 2026 and the forthcoming European Travel Information and Authorisation System (ETIAS) which will apply in 30 European countries probably from 2027, is resulting in considerable delays on entry and exit to / from the countries who participate in these schemes. You are therefore advised to check the up-to-date position shortly before departure and to allow whatever time is recommended for the relevant airport or other departure point.

Where we book trains for you, it is your responsibility to ensure that you select train departures and connections which allow sufficient time for any incoming or onward travel arrangements.

4.5 Other Forms of Transfer

If you would like us to assist in arranging any alternative form of transfer for any part of your journey, such as Snowcat or helicopter, please contact us for specific details. Any transfer missed by you will be subject to the applicable charges if we are able to reorganise this for you.

5 The Transfer of Booking to another party:

If, after confirmation has been issued, you wish to change your travel arrangements, please advise us, by telephone and by email, as soon as possible.

You may transfer your booking or your place on the booking to someone else without payment of applicable cancellation charges, subject to the following conditions:

1. the replacement person is introduced by you and satisfies all the conditions applicable to the booking.
2. the request for the transfer is accompanied by the name and other applicable details of the replacement person(s) (transferee);

3. we are notified of the request not less than 14 days before arrival in resort;

4. you pay any outstanding balance payment and an amendment fee of £25 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and

1. the transferee agrees to these booking conditions and all other terms of the contract(s) relevant to the booking.

The original party member(s) and the transferee remain jointly and severally liable for payment of all sums due in respect of the transferred arrangements. If you are unable to travel and cannot find anyone to take over your booking or place on the booking, cancellation charges as set out in clause 6 will apply. Otherwise, no refunds will be given for passengers not travelling or for unused services.

IMPORTANT NOTE: Certain arrangements cannot be changed after a reservation has been made so that name changes, other alterations and cancellation affecting these services are likely to incur a 100% cancellation charge and the applicable cost of rebooking the service from the time of booking.

6. If You Cancel Your Booking

You may cancel your confirmed arrangements at any time before departure. You may also transfer your booking or place on your booking as referred to in clause 5. If you want to cancel your booking after it has been confirmed, you must do so in writing (which must be sent by e-mail to our designated email address). Your notice of cancellation will only be effective when it is received in writing by us. As we incur costs from the time we confirm your booking, you will have to pay the cancellation fees below. In calculating these cancellation charges, we have taken account of possible cost savings and the generation of income from other bookings which may be able to utilise cancelled services to the extent this is likely to be achievable. Cancellation charges are calculated on the basis of the total booking cost payable by the person(s) cancelling, excluding any amendment charges which have already been incurred (which are not refundable in the event of cancellation).

EXCEPTIONS: Please note the following exceptions to the above cancellation charges.

• When one or more person(s) cancels from a shared room and that room is still required for at least one person, the room is not cancelled and the full cost of it remains payable.
• When a chalet or apartment is booked for sole occupancy, we will be unable to sell any cancelled and/or unoccupied beds/accommodation. The full cost of the chalet or apartment will accordingly remain payable.
• When cancellation results in a transfer only being required for one person, a further charge may be payable. Complimentary transfers are based on at least two people travelling together.

IMPORTANT NOTE: Cancellation of certain arrangements after confirmation incurs a 100% cancellation charge.

Cancelling equipment hire or lift passes once booked will incur a charge of £25 per person / per refund. No cancellations are effective within 14 days of travel.

The date of cancellation is calculated by reference to receipt of the cancellation notification by us by email. You may be able to make a claim under your travel insurance policy if your cancellation meets the conditions of the policy for coverage. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or the concessions agreed for your booking were calculated, we will recalculate these items and re-invoice you accordingly. Similarly, room occupancy changes will affect the price. You will be responsible for payment of these extra costs which are not cancellation charges.

Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.

7. Changes and Cancellations by us

Occasionally, we have to make changes to and correct errors in advertising and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

In the event that your booked property or accommodation is not available for any reason, we will tell you as soon as possible and offer you the choice of:

1. accepting the alternative property or accommodation of a comparable or higher standard to that originally booked which we specifically offer you; or
2. accepting our offer of an alternative property or accommodation of a lower standard to that originally booked (with a refund of the price difference where applicable); or
3. where it is not possible to offer you any alternative property or accommodation for your holiday dates and party size, receiving a full refund of all monies you have paid to us.

You must notify us of your decision within 7 days of our email. If we do not hear from you within 7 days, we will contact you again to request confirmation of your decision. If you still fail to respond, we will be entitled to assume that you have chosen to accept the alternative property or accommodation offered where this is of a comparable or higher standard or, where this is not the case, that you wish to cancel and receive a full refund.

Please note, we will not be responsible for any costs or expenses you suffer or incur as a result of the cancellation or any change to your booking including without limitation, the cost of any flights or other form of transport booked in connection with your property booking or any additional services such as ski school, passes or equipment hire which you have contracted for your holiday.

In addition to a full refund of all monies paid by you, we will, subject to clause 10 Unavoidable and Extraordinary Circumstances below, pay you compensation as detailed below where we have to cancel your property booking and are unable to offer you an alternative property of a comparable or higher standard with a sufficient number of bedrooms to accommodate your party.:

IMPORTANT NOTE: No compensation, expenses or other sums will be payable and you will not be entitled to cancel and receive a full refund in any of the following circumstances:

• where a change is made to or affects your confirmed property which does not materially prevent your use and enjoyment of the property and its advertised key facilities.
• where we make a change to or cancel your property booking more than 56 days before your scheduled arrival date.
• where we have to cancel your booking as a result of your failure to make full payment on time.
• where any change or cancellation by us arises from alterations to your confirmed booking requested by you.
• Where we cancel or make any change(s) to any confirmed transfer arrangements.
• where we are forced to cancel or change your property or accommodation booking as a result of Unavoidable and Extraordinary Circumstances (see clause 10).

Very rarely, we may be forced by Unavoidable and Extraordinary Circumstances (see clause 10) to change or terminate your property booking after it has commenced but before its scheduled end date. We will of course endeavour to make alternative arrangements for you if this situation occurs. In this very unlikely scenario, we regret we will be unable to make any refunds (unless and to the extent we receive any from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

Loss of facilities

If in any accommodation booked with us (where we are principal to the contract), facilities which were advertised on our website at the time of your booking and are material to the enjoyment of your stay are not available for you to use, we will pay you compensation of up to £15 per person per day for each day you are impacted.

Examples include but are not exhaustive: jacuzzi or sauna not working or bathroom out of use.

8. If You Have a Complaint

Ski Weekends strive to resolve any issues you may have with your property / accommodation and/or any services we have contracted to provide while you are on holiday as quickly as possible. You must contact a member of our in-resort team immediately in the event of a problem, and if relevant, the supplier so that they have the opportunity to try to put things right. If the issue is not resolved to your satisfaction, you must contact our local manager or UK office while on holiday. Please note that communication should only be by phone call or email as chat and social media are not routinely monitored.

If your complaint cannot be resolved to your satisfaction locally, you must follow this up by putting your complaint in writing to us within 28 days of the end of your rental. It is a condition of this contract that you communicate any problem or complaint at the earliest opportunity to the supplier and our representative whilst in the resort. Failure to do so will deprive Ski Weekends and the supplier concerned of the opportunity to investigate and rectify your complaint at the time which is likely to affect any claim you may wish to make. We will endeavour to respond in full to any complaint within 28 days of receiving it in writing.

9. Our Rental and other Advertised Prices

We reserve the right to change advertised property rental and other prices shown on our website at any time and to correct errors which may occasionally occur. Prices can go up or down. We will provide you or your travel agent with the up-to-date price of your chosen property and of any other services advertised by us which you wish to book before confirming your booking. Prices include accommodation and meals as specified in the relevant description and VAT at the current rate where applicable. Drinks with your evening meal, morning coffee, afternoon tea and other refreshments are only included if explicitly specified for your chosen accommodation. Gratuities to the hotel and other staff and drivers/couriers are discretionary.

Local stay tourist taxes, such as taxe de Sejour in France, are not included in the cost of your booking and are usually payable to the supplier locally at the beginning of your stay. For chalet stays, we do not pass this tax on to you as we pay it on your behalf.

Your booking includes the right to use your booked accommodation up until 09:00 on your day of departure, following your last paid night at the accommodation. In chalets run by SkiWeekends, we will endeavour to provide storage facilities and a place to change up until 17:00 on the day of departure, but this is not guaranteed. In any event, you must leave the property or other accommodation when requested after your last night. There are no exceptions to this as the accommodation will have new guests arriving on your day of departure. In the event of injury or illness, you will need to find alternative accommodation which your travel insurance should provide cover for depending on the terms of the policy purchased.

The price of your property rental has been calculated using exchange rates quoted by Moneycorp (TTT Moneycorp Limited) on an ongoing basis in relation to the following currencies: Euros, CHF, SEK, NOK, CAD.

We reserve the right to increase the price of confirmed property rental bookings by applying a surcharge to cover increases arising from changes in:

• the level of taxes or fees imposed by third parties (including tax or public authorities) not directly involved in the property rental; or
• the exchange rate(s) relevant to the property rental contract which are usually those of the UK and the country where the property is located but may also include the country where the person booking is resident.

If any surcharge means that you have to pay an increase in respect of your property rental contract of more than 10% of the contracted property rental cost, you will be entitled to cancel your booking and receive a full refund of the amount you have paid to us for your property rental providing you do so within 10 days of being notified of the increase.

Any surcharge must be paid with the balance of the property rental cost or within 14 days of the issue date printed on the invoice, whichever is the later.

10. Unavoidable and Extraordinary Circumstances

Except where otherwise expressly stated in these booking conditions, we will not accept any liability or pay you any compensation if the performance or prompt performance of any of our contractual obligations is prevented or affected by, or you otherwise suffer any cost, expense, damage or loss of any nature as a result of unavoidable and extraordinary circumstances. In these booking conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire, flood, volcanic activity, epidemics and pandemics.

11. Meals and cleaning

In the unlikely event we are unable to provide meals, drinks and/or cleaning which we are contracted to do, we will pay you the following amounts by way of compensation:-

• For each day on which an evening meal and wine is not provided, we will pay a refund of £15 per person.
• For each day on which afternoon tea & cake is not provided, we will pay a refund of £3 per person.
• For each day on which breakfast is not provided, we will pay a refund of £3 per person.

In respect of cleaning, the accommodation will be clean, and beds will be made on your arrival. If we are unable to attend/clean your chalet during your stay, we will pay you a refund of £5 per room per day affected.

In chalets operated by Ski Weekends, we do not provide cleaning or dinner on 2 days each week. No compensation or refunds will be due in respect of these days.

12. Special Requests and medical conditions/disabilities / reduced mobility

Special requests are noted and passed on to the relevant parties but cannot be guaranteed unless they relate to a disability or medical condition and have been specifically confirmed by us in writing as referred to below. Requests must be made in writing at the time of booking. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met except as set out below. Unless and until specifically confirmed by us in writing, all special requests are subject to availability. For your protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) if it is important to you. Any special request which we have accepted will be specifically confirmed as accepted on your confirmation invoice.

The properties we market may not always be suitable for people with certain disabilities, medical conditions or significantly reduced mobility. Before you make your booking, we will advise you as to whether the proposed property is generally suitable for someone with reduced mobility. However, reduced mobility, of course, means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability. Please ensure you provide us with relevant details of any disability or medical condition affecting any member of your party and of their requirements in writing so that we can advise and assist accordingly.

13. Conduct

We reserve the right to refuse to accept your booking or to allow your property rental to continue if the behaviour of one or more party member(s) is disruptive, dangerous or adversely affects other people or if they are threatening, offensive or abusive towards our staff or agents in the UK or resort, on the telephone, in writing or in person. If the driver of any transfer vehicle or our resort staff or any property manager reasonably believe that any party member(s) is or could be disruptive (including without limitation, threatening or abusive behaviour), they can also refuse to let the person(s) concerned, or the entire party, to have access or continued access to the property or to any transfer. In this event, we will be entitled to treat your booking as cancelled by you from that moment, and you will have to pay the full applicable cancellation charges (see clause 6). In any of these circumstances, no refunds, expenses or compensation will be paid to you and we may make a claim against you for any damages, costs, expenses and other sums which are incurred by us as a result of your behaviour.

Inviting external suppliers into chalets; such as Ski Hire fit & rental services, instructors/guides, cocktail makers, masseurs, etc requires written permission to be granted from SkiWeekends, before you arrive on your chalet holiday

Inviting visitors, friends and guests into the chalet; only guest booked into the chalet are allowed to be in the chalet, this is for insurance and security reasons. If you would like to invite someone into the chalet this must be agreed in advance with your host or before your travel with the UK office. If they intend to eat, drink or stay in the chalet there will be a charge payable in advance.

14. Travel Insurance

We consider adequate and appropriate travel insurance to be essential. It is a condition of our accepting your booking with us that all party members have and are covered by suitable travel insurance, purchased from a reputable provider, which is valid from the time your property rental booking is made.

In summary, your travel insurance policy must at least include the following cover: -

• Emergency Medical Expenses including amongst other costs; mountain rescue, ambulance charges and repatriation (if necessary, by air ambulance)
• Expenses arising from illness or injury whilst on holiday which result in additional costs in relation to accommodation and travel
• Cancellation of your trip or curtailment cutting short your trip due to circumstances outside your control
• Personal Liability to include, amongst other liabilities, damage caused by your (or your party's) negligence in relation to the property in which you are staying
• Travel and transfer delays which must include additional costs incurred in the event of a delay or missed ongoing travel
• The policy must include cover for the activities you are likely to participate in including, in particular, skiing, snowboarding or other winter sports activities, off piste skiing with or without a guide (it is possible to ski off piste inadvertently)
• The policy must cover the period from the date of booking to the last day of your time away

Note:- There are of course other sections to a travel insurance policy such as Baggage, Legal Expenses, Personal Accident and so on

For each party member, you must, on request, provide us with the insurer name, claims email address, policy number and details of the emergency and medical repatriation telephone number for the travel insurance purchased, within 14 days of request. Please note, for people hiring ski & snowboard clothing or equipment through us, we will require proof that the policy provides cover for any loss or damage. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check insurance policies for suitability. In the event that you fail to purchase or otherwise have suitable travel insurance which complies with this clause, we shall not be liable for any costs incurred or claims arising as a result.

Most policies require any loss, damage or injury to be reported in resort to a member of our team or in the event of theft to the police. It is entirely your responsibility to do this and to ensure that the relevant information has been recorded accurately. We are unlikely to be able to confirm any loss, damage or injury that has not been recorded in this way.

15. Our Liability

(1) We arrange for the provision of accommodation, transfers and items such as lift passes and ski equipment by third parties. We do not ourselves own the accommodation or operate any transfers or other services. We undertake to use our reasonable skill and care in the provision of services which are provided by our employees in the course of their employment. For all services (which includes transfers) which are provided by any person or entity other than our employees, we undertake to use our reasonable skill and care in the selection of those suppliers but, providing we have done so, are not responsible for their acts and omissions or the actual performance of those services.

(2) We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from any of the following: -

• the act(s) and/or omission(s) of the person(s) affected; or
• the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements; or
• Unavoidable and Extraordinary Circumstances as defined in clause 10 above.

(3) Please note, we cannot accept any responsibility for any services which we do not specifically contract to provide. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where we have not agreed to provide these as part of our contract and any activities which we arrange or assist you in arranging during your holiday. Regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

(4) In the unlikely event we are found liable to you for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £250.00 per person affected. Any payment is subject to your producing appropriate proof of the contents and value of the luggage or personal possessions concerned and demonstrating that you have taken proper care of your property. For all other claims which do not involve death or personal injury, we limit the maximum amount we will have to pay you in the event that we are found liable to you on any basis to twice the property rental cost (or an appropriate proportion of the same) paid by the person(s) affected.

16. Passport, Visa & Immigration Requirements & Health Formalities

Please double check the validity of your passport.

If you are a British citizen with a British citizen’s passport, check that you have sufficient time remaining of your UK 90 days in any 180 day period stay limit in the EU and that your entire travel falls within this maximum stay.

European Entry / Exit System (EES) – This system applies within the Schengen area and is now fully in force. It requires the provision of fingerprints and photos at all points of entrance to and exit from the Schengen area. We cannot accept any responsibility for the effect of the considerable delays caused by the implementation of EES. You must ensure you allow plenty of time to pass through EES which is likely to necessitate your arriving at the airport earlier than you would normally do.

The European Travel Information and Authorisation System (ETIAS) is an upcoming electronic entry requirement for visa-exempt travellers to the Schengen Area. It is expected to commence in 2027, cost €20 and remain valid for 3 years. It will not be activated until the EU announces an official start date which it has yet (as of September 2026) to do.

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your holiday. All information we provide is general in nature and passed on in good faith without liability for its accuracy. You must check the latest position and requirements for your own specific circumstances with reliable sources of information (such as those referred to below) and your own doctor/travel clinic as applicable. Requirements do change, sometimes at very short notice. You must check the up-to-date position in good time before and close to departure.

For British citizens, a full British passport is currently taking approximately 3 weeks to obtain (September 2026). If any person travelling (who is a British citizen) is 16 or over and hasn't yet got or had a passport, more time needs to be allowed as the UK Passport Service has to confirm identity before issuing a first passport. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity.

Many countries now require passports to be valid for at least 6 months after your departure date from that country. If your passport is in its final year, you should check with the embassy of the country you are intending to visit. For further information contact the Passport Office on 0870 5210410

Special conditions apply for travel to the USA. Please visit https://uk.usembassy.gov.

Up to date travel advice can be obtained from the Foreign, Commonwealth and Development Office, visit www.gov.uk/foreign-travel-advice.

Non-British passport holders, including EU nationals, should obtain up to date advice on passport and visa requirements from the embassy, high commission or consulate of your destination or country(ies) through which you are travelling.

It is the lead name's responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health-related measures in good time before departure. Details should be available from your GP surgery and travel clinics and from the National Travel Health Network and Centre www.travelhealthpro.org.uk. Information on health is also available on www.nhs.uk/live-well/healthy-body/before-you-travel. Please also see https://travelaware.campaign.gov.uk. which you are strongly recommended to consult before booking and in good time before and close to departure.

It is the lead name's responsibility to ensure that all persons travelling are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country or are otherwise unable to travel due to failure on your part to carry all required documentation or to otherwise comply with all applicable requirements. If your failure to have any necessary travel or other documents results in fines, surcharges or other financial penalties being imposed on us or expenses or costs being incurred by us, you will be responsible for reimbursing us accordingly. If you are unable to travel as a result of failure or inability to comply with any health-related or other requirements, cancellation charges will apply as referred to in clause 6 If you cancel your booking.

17. Excursions and activities

Excursions, activities or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.