FAQ's
Our current office opening hours are:
- Monday - Friday: 09:00 - 18:30
- Saturday: 09:00-17:30
- Sunday: 10:00 - 16:00
For sales - please call 02380 206971.
For customer service - please call 02380 206971 and select the option relevant to your query.
Click here for our postal address and other contact details.
When you search for a ski holiday on our website some of the hotels may show a 'Request' button (rather than 'Continue'). This means that we need to contact the hotel to check they have the rooms available for the dates you requested and to confirm a price for the rooms they do have available. Once we have done this we will be in touch as soon as possible to confirm your booking. It can take up to 48 hours for a hotel to reply. If you are keen to book today please call us and we will find live availability to book now.
We do not charge for debit cards or credit cards, bank transfer payments are also free.
Corporate cards are charged 1.75%
We do not accept American Express
All our catered chalet holidays include shared, return Geneva airport transfers, accommodation and the services of our team during your stay.
Hotel holidays don't include airport transfers, but both shared and private transfers can be booked at a supplement.
In most cases transfers will be via. minibus and occasionally a coach and may not be accompanied by a SkiWeekends resort representative. In some cases we offer transfers by train. If this is the case you will be notified prior to departure, however, the method of transfer cannot be guaranteed at the time of booking.
Please note our holidays do not include flights. But we are more than happy to help you find the right flights for your trip dates.
You can fly from any airport of your choice. If you need help to find the right airport to fly from and to for your holiday of choice please do call us, we can help. Please note we do not sell package holidays, we can find you a flight but you need to book it direct with the airline. We will advise you if there are any transfer time restrictions for you to choose the right flight times.