Post Sales Administrator
JOB DESCRIPTION
Role - Post Sales Administrator
We are delighted to be growing our team; if you are an enthusiastic skier or snowboarder, organised and love to get the detail right so everything goes to plan, apply today!
About us
SkiWeekends is over 30 years old and has been operated by us for 15 years, now under the parent company of Ski Elements Ltd, we also acquired flexiski in 2021. The owners Sarah and Dan Fox are both passionate skiers who love the mountains and the ski industry, they have visited almost every resort and most hotels on the program and are involved on a day-to-day basis. The teams both overseas and in the UK are at the heart of who we are and building a happy team who get the job done is core to what we aim to achieve.
SkiWeekends and Flexiski were the UKs No1 and No2 short breaks operators pre pandemic. Ski Weekends; UK largest short breaks operator, focusing on its chalets and value 3-4 star hotels across the alps. Flexiski; with luxury chalets and 4-5 star hotels across more than 50 resorts and 6 countries.
Reporting to:
Operations Manager – we operate a flat and open structure, making decisions quickly.
Location & Hours:
Home-based
We accommodate flexible working hours by working as a team to ensure we have appropriate cover to handle customer enquiries. The role can be based on 20-40 hours per week, this can be reduced in the summer.
We don't let working from home get in the way of being a team that performs and has fun.
Role Overview
The objective of this role is to ensure the operations team have everything they need in place to send our customers on their holiday. The role requires meticulous work ethic and attention to detail, good customer service skills, excellent communication, being able to prioritise workload and the desire to continually improve relationships & systems. Although this role sits within our busy, high-pressured operations team, you will also work closely with our sales team.
Principle Responsibilities
· Action post sales incoming calls, emails and online bookings
· Invite customers to book ski extras such as equipment hire, lift passes and airport transfers
· Check booking data and request missing data from customers bookings
· Take customer payments and send balance due reminders
· Send pre departure information to customers in line with company standards
· Use the booking system to check bookings have all information needed prior to travel and follow up on missing information
· Use MS Outlook, MS Excel internal reservation system, to administer bookings
· Use MS teams to communicate through out the day with colleagues, to enable effective communication within our remote working from home team
· Develop and maintain positive working relationships with the UK and Overseas team, to ensure strong and consistent teamwork
· Minimise losses to the Company through due diligence and attention to detail
· Any other work as may be reasonably asked by the Company
Skills and Attributes
· A background in administration or customer service
· Comfortable communicating with and handling customer requests
· Happy to make outgoing call to customers who have booked holidays
· A mature, professional attitude, with enthusiasm and a desire to learn and take on new responsibilities
· Excellent communication skills (both written and verbal)
· Capacity to co-ordinate and prioritise multiple tasks, working calmly under pressure, with a can-do attitude
· A good team player who brings out the best in their colleagues and shows ambition for team success ahead of personal achievement
· Strong IT skills, in particular Microsoft outlook, Teams and Excel
· Highly organised with meticulous attention to detail
· Highly motivated, positive in attitude and committed to business growth
· Adaptable in approach, prepared to be flexible around the needs of a growing business
· Be confident, happy and effective in a home working environment
Reward & Benefits
· 22+ days annual leave, increasing with length of service plus bank holidays (pro rata)
· Overtime paid and additional accrued annual leave
· Company pension scheme
· Flexible working hours
· Work from home
· Ski holiday for two people (conditions apply)
· Discount for family and friends
· Annual team ski trip – subject to business targets
Additional Information
The SkiWeekends sales & post sales (customer service) telephone lines are open 9am to 5.30 pm Monday to Friday in the summer (April – August) In our peak selling period (September – March) we are open between 9am - 7pm, Monday to Friday, with reduced opening times over the weekend.
Flexibility and rotas are planned with you to cover sales open hours.
How to Apply
Please email your CV with a cover letter to personnel@skiweekends.com.